FAQ
Training Guides
- Has this guide been designed by you?
- What are the benefits of following this guide?
- How do I know if these guides are suitable for me?
- What equipment do I need for your guides?
- What makes this guide different? Why should I choose this guide?
- What’s included when I buy this guide?
Technical Support
- I can't see my purchased guide/workout
- The app is not working as expected
- How do I reset my workout progress?
- What is my login?
- My progress has been deleted
- I have purchased the wrong guide/workout
Orders & Payments
- How do I buy one of the guides?
- How can I buy one of your other products?
- What payment methods do you accept?
- Why is my payment failing?
- Where is my order confirmation email?
- Can I change or cancel my order?
Shipping
- Where does JustMerk ship from?
- How much does shipping cost and how long is it?
- Can you help me change my delivery address?
- Where is my order? Has it been dispatched?
- My order tracking is not updating
- Why is my order taking longer than specified?