Please make sure you are on the latest version of the App.
Please see here for information on how to manually update your apps:
In most cases this should resolve the issue but, if the steps were not successful, please contact our customer support team and ensure you provide the following:
- Your device’s make and model.
- Which OS version your device is using.
- Which guide you have purchased/are having an issue with.
- What data, in particular, is missing.