Once a download of a digital product has started, you do not have a right to cancel the purchase and to request a refund as per Gov UK rules.
Refunds for digital products shall only be given in the following circumstances:
- If there were a technical issue and the content was never received by the buyer.
- If the transaction was not a genuine transaction (e.g. card fraud etc).
- If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
If you find any issue with your order, we accept returns within 60 days from the date of purchase.
All returned items must be in their original unwashed and unworn condition, tags attached.
For returns or assistance with any order issues, please contact us from here.
Refunds are issued to the original form of payment but do not include your original cost of shipping.
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Find our full Refund & Returns Policy here.