JustMerk Support Page
FAQ
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Training Guides
- Has this guide been designed by you?
- What are the benefits of following this guide?
- How do I know if these guides are suitable for me?
- What equipment do I need for your guides?
- What makes this guide different? Why should I choose this guide?
- What’s included when I buy this guide?
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Technical Support
- I can't see my purchased guide/workout
- The app is not working as expected
- How do I reset my workout progress?
- What is my login?
- My progress has been deleted
- I have purchased the wrong guide/workout
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Orders & Payments
- How do I buy one of the guides?
- How can I buy one of your other products?
- What payment methods do you accept?
- Why is my payment failing?
- Where is my order confirmation email?
- Can I change or cancel my order?
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Shipping
- Where does JustMerk ship from?
- How much does shipping cost and how long is it?
- Can you help me change my delivery address?
- Where is my order? Has it been dispatched?
- My order tracking is not updating
- Why is my order taking longer than specified?
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Returns & Refunds
- Can I return or exchange my order?
- What can I do if my product is faulty?
- Where is my refund?
- What can I do if I'm missing some of the items I ordered?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.